Touch is not responding

If the touch functionality stops working after the wall has been hit by a ball, there is no need to panic right away. Follow the steps below to solve the problem yourself. In many cases, the issue can be resolved within a few minutes.

Step 1: Check the red line on the floor

Above the wall, the X-Wall unit contains an invisible infrared sensor. Under normal circumstances, this sensor projects a red line onto the floor.

Do you not see a red line?

1. Carefully remove the front cover of the X-Wall unit (unscrew both sides).

2. Check underneath the unit to see if you can spot a red light.

3. Look at the blue LED indicator on the sensor:

   • Blue LED is on: Press the black button to the left of the LED.

   • Blue LED is off: Press the right menu button to switch the laser on.

4. Check the cables

   • Make sure the power cable is securely connected.

   • Check whether the USB and network cables connected to the computer (located underneath the bench) are properly connected.

Step 2: Is the red line positioned correctly?

The line should:

• Run parallel to the wall

• Be positioned 5 to 10 cm away from the wall on the floor

🔧 Is the alignment incorrect?

1. Remove the laser cover again.

2. Manually adjust the laser using the three adjustment knobs:

   • Left knob (grey): Tilts the laser angle.

   • Middle knob (grey):Adjusts the distance to the wall.

Step 3: Restart the system

If the red line is visible and correctly positioned, but the system is still not responding:

1. Use the computer keyboard

2. Press the Windows-key ()

3. Select Restart

Allow the system to fully restart and test the touch functionality again.

Step 4: Recalibrate the sensor

Sometimes the sensor needs to be recalibrated in order to correctly detect movements again.