Touch is not responding

If the touch functionality stops working after the wall has been hit by a ball, there is no need to panic right away. Follow the steps below to solve the problem yourself. In many cases, the issue can be resolved within a few minutes.

Step 1: Check the red line on the ceiling

At the front of the Portable unit, there is an invisible infrared sensor. Under normal circumstances, this sensor projects a red line onto the ceiling.

Do you not see a red line?

1. Carefully open the front cover of the X-Wall device.

2. Check above the device to see if you can spot a red light.

3. Look at the blue LED indicator on the sensor:

   • Blue LED is on: Press the black button on the right side of the LED.

   • Blue LED is off: Press the left button to switch the laser on.

4. Check the cables:

   • Make sure the power cable is securely connected (on the left side of the laser).

   • Check whether the USB and network cables are properly connected to the computer.
     (To access these, unscrew the panel directly behind the laser.)

Step 2: Is the red line positioned correctly?

The line should:

• Run parallel to the wall

• Be positioned as close to the wall as possible on the ceiling

🔧 Is the alignment incorrect?

1. Remove the laser cover again.

2. Manually adjust the laser using the two adjustment knobs:

   • Top knob (grey): Tilts the laser angle.

   • Bottom-right knob (grey): Adjusts the distance between the laser and the wall.

Step 3: Restart the system

If the red line is visible and correctly positioned, but the system is still not responding:

1. Use the computer keyboard

2. Press the Windows key ()

3. Select Restart

Allow the system to fully restart and test the touch functionality again.

Step 4: Recalibrate the sensor

Sometimes the sensor needs to be recalibrated in order to correctly detect movements again.